Frequently Asked Questions
Everything you need to know about our legendary gear and service.
What is the warranty policy on Chrome Industries bags?
We stand by the quality of our gear. Most of our bags carry a lifetime warranty against manufacturer defects in materials and workmanship.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 3-7 business days.
What is your return policy?
We offer a 30-day return window for items in new, unused condition with original tags and packaging. Please note that final sale items are not eligible for return.
Are your bags waterproof?
Many of our bags feature a 100% waterproof welded liner, while others are water-resistant. Check the specific product specifications for the weatherproofing level of each item.
How should I clean my Chrome bag or footwear?
We recommend spot cleaning with a mild detergent and cold water. Do not machine wash or dry our bags, as this can damage the technical materials and hardware.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery address.